Frequently Asked Questions
Everything you need to know about shopping with Great Outdoors.
What kind of materials do you use for your outdoor apparel?
We prioritize durability and sustainability. Our gear is crafted from high-performance recycled polyesters, organic cotton, and ethically sourced merino wool, all treated with eco-friendly water-repellent finishes.
How do I know which size will fit me best?
Every product page features a detailed sizing guide with specific measurements. For outdoor layering, we generally recommend sizing up if you plan to wear a base layer and fleece underneath your jacket.
What is your return policy for worn gear?
We offer a 30-day return policy for all items in original condition with tags attached. If you discover a manufacturing defect after use, our products are covered under a limited lifetime warranty for repair or replacement.
Do you offer international shipping?
Yes, Great Outdoors ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I clean and maintain my waterproof jackets?
To maintain the integrity of the waterproof coating, we recommend machine washing on a cold, gentle cycle with a specialized technical wash. Avoid fabric softeners and tumble dry on low heat to reactivate the DWR finish.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.